So let’s look at 13 negative review response examples and tips to gain customers rather than lose them. What your negative review says doesn’t actually matter. And, statistics argue that negative reviews can increase conversions by up to 85%. ![]() In fact, 52% of consumers trust a software product more if it has negative reviews. So when you have a few reasonably negative reviews peppered in there, people tend to trust your brand even more. If all of your reviews are positive, they come off as fake. In fact, sometimes they add a bit of authenticity to your brand.Īnd this makes a lot of sense when you really think about it.
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